Refund policy

We want you to be satisfied with your purchase. This policy outlines the specific conditions, timelines, and procedures for returns and refunds. This policy is publicly accessible without requiring a login and is rendered as static HTML text, in accordance with Google Merchant Center requirements.

Return Window
You have 30 calendar days from the date of delivery to request a return for any reason, including a change of mind. Return requests submitted after this period will not be accepted. Google requires a minimum 30-day return window and that the policy cover ordinary buyer's remorse, not only defective products.

1. Defective or Damaged Items
If your order arrives with a manufacturing defect or is damaged during shipping, please contact us within 48 hours of delivery. Provide clear photos and/or video evidence for verification. Once confirmed, we will issue a full refund or send a replacement at no cost to you, and we will cover the return shipping costs. Please retain the original packaging for inspection purposes.

2. Returns for Non-Quality Reasons (Buyer's Remorse)
If you wish to return an item for reasons unrelated to quality—such as a change of mind or ordering the wrong item—you may do so within the 30-day window. You will be responsible for the return shipping costs. The item must be unused, in its original packaging, and in a resalable condition, with all parts and accessories intact. A receipt or proof of purchase is required.

Important Conditions:

  • Items that have been used, altered, or assembled are not eligible for return unless defective.

  • Final sale or clearance items are clearly marked as non-returnable at the point of purchase and are excluded from the return window.

  • Returns sent without prior authorization will not be accepted.

  • There is no restocking fee on standard returns.

3. How to Initiate a Return
To start a return, please contact us at [email protected] with your order number. We will provide you with the return address and detailed instructions. Please do not ship any item back before receiving our instructions. We will respond to return requests within two business days by providing a return label or refund confirmation.

Packaging Documentation:

  • Original Packaging Photo: Before sealing the return package, take a clear photo of the item inside its original packaging.

  • Outer Packaging Photo: Take a photo of the outer shipping box, ensuring all sides are visible.

4. Return Shipping
Choose a shipping carrier and cover the return postage for non-quality-related returns. For defective or damaged items, we will provide a prepaid return label or reimburse reasonable return shipping costs. Make sure the item is securely packed to avoid damage during transit. Once shipped, email us with the tracking details.

5. Refund Method and Processing Time
Refunds will be processed within 5 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method. Please note that your bank may take additional time (typically 3–5 business days) to reflect the credit on your statement. This statement reflects both the refund method and the timeframe in which customers receive their refund, as required by Google.

6. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item for a different size or variant, please return the original item following the process above and place a new order.

7. Order Cancellations

  • Orders canceled within 48 hours of placement will receive a full refund to the original payment method.

  • Orders cannot be canceled after 48 hours or once they have been shipped. If you wish to cancel after shipment, please follow the return process once the item arrives.

  • Cancellations requested after 48 hours but before shipment are subject to a 25% handling fee.

8. Final Notice
Please inspect your package within 30 days of receipt. If you find any damage or defect, contact us immediately at [email protected] with supporting photos.